Shipping policy
Shipping Information
We aim to make your shopping experience smooth and transparent. Below are the most common questions about shipping.
How long does processing take?
Orders are typically processed within 1–3 business days after payment is confirmed.
Please note that we do not process orders on weekends or public holidays.
How long does delivery take?
Estimated delivery times depend on your location:
- United States: 7–15 business days
- Canada: 7–15 business days
- United Kingdom & Europe: 7–15 business days
- Mexico & South America: 8–18 business days
- Other countries: 10–20 business days
These are estimated timeframes. Actual delivery may vary due to customs clearance or local courier conditions.
Do you offer free shipping?
Yes. We offer free standard shipping worldwide on all orders.
No additional shipping fees are added at checkout.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number.
Please allow 2–5 business days for tracking updates to appear.
Track your order here:
https://www.track718.us/en
Will I be charged customs fees?
Depending on your country, customs duties or import taxes may apply.
These charges are determined by your local customs office and are not included in your order total.
What if my order is delayed?
If your order has not arrived within the estimated delivery time, please contact us.
We will help you check with the carrier and ensure your package is delivered.
Can I change my shipping address?
You may request changes within 12 hours of placing your order.
After the order has been shipped, we are unable to make any modifications.
Need help?
If you have any questions, our support team is here to help:
Email: support@nonanay.com
Response time: 24–48 business hours